Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains when and how you can obtain a refund, how to cancel a service, and which charges are non-refundable. It applies to all hosting services purchased from BlueShift Hosting Inc. ("BlueShift", "we", "us" or "our"), a corporation incorporated in Canada, through our website at https://hosting.myportal.cx.

All prices and refunds are quoted and processed in Canadian dollars (CAD). Applicable Canadian taxes (GST/HST) are added at checkout and, where required by law, are included in any refund of the underlying service fee. Payments and refunds are handled by our payment processor, Stripe (Visa, Mastercard and American Express).

This policy forms part of, and should be read together with, our Terms of Service, Acceptable Use Policy and Privacy Policy. If any guarantee described below conflicts with a specific written agreement you have signed with us, that agreement controls.

2. 30-Day Money-Back Guarantee (Web & Shared Hosting)

New shared and web hosting accounts come with a 30-day money-back guarantee. If you are not satisfied, you may cancel within 30 calendar days of your initial sign-up and receive a full refund of the hosting plan fee paid for that first term.

• The guarantee applies to new customers only and to the first term of a web hosting plan. Renewals, upgrades and subsequent terms are not covered.
• The refund covers the recurring web hosting fee only. It does not cover the non-refundable items listed in Section 5 (for example domain registrations, SSL certificates, software licenses and setup fees), even when those were purchased alongside the hosting plan.
• Accounts terminated by us for a breach of our Acceptable Use Policy or Terms of Service are not eligible for a refund.
• If you registered or transferred a domain with your order, the domain is yours to keep; the domain fee remains non-refundable as described in Section 5.

3. Cloud VPS

New customers receive a 7-day money-back guarantee on their first Cloud VPS. If you cancel your first VPS within 7 calendar days of provisioning, we will refund the VPS plan fee paid for that period.

• The 7-day guarantee excludes add-ons (such as additional storage, backups, IP addresses, bandwidth overages and licenses) and any setup or management fees.
• After the 7-day window, monthly VPS fees already paid are non-refundable. You can cancel at any time to stop the next renewal; your VPS will remain active until the end of the period you have already paid for.
• Hourly (usage-based) VPS instances are billed for the resources you consume up to the point of deletion. Because you are charged only for actual usage, hourly charges are not separately refundable; simply destroy the instance to stop further billing.

4. Dedicated Servers

Dedicated servers involve physical hardware that we reserve and provision exclusively for you. For this reason, dedicated servers are non-refundable once provisioned, and the money-back guarantees in Sections 2 and 3 do not apply.

• Fees paid for a dedicated server (including the current billing period) are non-refundable.
• To avoid being charged for the next term, you must cancel before the renewal date using the methods in Section 7. Your server remains available until the end of the period you have already paid for.
• If you have questions about hardware availability, custom configurations or contract terms before ordering, please contact us at /contact — we are happy to confirm details in writing in advance.

5. Non-Refundable Items

Regardless of any guarantee above, the following charges are non-refundable in all cases:

• Domain registrations, transfers and renewals — these are paid to third-party registries on your behalf and cannot be reversed.
• SSL certificates (paid/premium certificates). Note that free SSL is included with our plans at no charge.
• Software licenses such as cPanel, Plesk, Windows Server and similar third-party licenses.
• Setup fees, provisioning fees and management fees.
• Overage charges for bandwidth, storage or other metered resources already consumed.
• Any service that we suspend or terminate for a violation of our Acceptable Use Policy or Terms of Service.

6. How to Request a Refund

To request a refund within an eligible window, email support@myportal.cx from the email address registered to your account and include:

• Your account or invoice number and the service you wish to cancel;
• The reason for your request (optional, but it helps us improve); and
• Confirmation that you are requesting a refund under the applicable guarantee.

Approved refunds are issued to your original payment method via Stripe, typically within 5–10 business days, though the exact timing depends on your bank or card issuer. We will confirm by email once a refund has been processed on our side.

7. How to Cancel

You may cancel any service at any time:

• From the client area in your account dashboard at https://hosting.myportal.cx; or
• By emailing support@myportal.cx from your account email.

Cancellation stops all future renewals. Unless an eligible money-back guarantee applies, your service will continue to run until the end of the period you have already paid for, after which it will not renew. Please back up your data before your service ends — see our Service Level Agreement and Terms of Service for details on data retention.

8. Auto-Renewal

To keep your services running without interruption, plans renew automatically at the end of each billing period using the payment method on file. We send a renewal notice to your account email before each renewal so you have the opportunity to review or cancel. You can cancel at any time before the renewal date to avoid the next charge (see Section 7).

9. Chargebacks

If you believe there is a problem with a charge, please contact us first at support@myportal.cx so we can resolve it quickly — most billing issues are corrected within one business day. Filing a chargeback or payment dispute without contacting us first may result in immediate suspension or termination of your services and account while the dispute is investigated. We reserve the right to submit account records, usage logs and this policy as evidence in any dispute.

10. Changes to This Policy & Contact

We may update this Refund & Cancellation Policy from time to time. When we do, we will revise the "Last updated" date above and, where the changes are material, notify active customers by email. Continued use of our services after an update constitutes acceptance of the revised policy. Changes do not retroactively affect refund eligibility for purchases already made under a prior version.

This policy is governed by the laws of the Province of Ontario, Canada. If you have any questions about refunds, cancellations or billing, please reach out:

• BlueShift Hosting Inc.
• 1234 Example Street, Suite 100, Toronto, ON  M5V 0A1, Canada
• Support: support@myportal.cx (24/7/365 technical support)
• Sales: sales@myportal.cx (billing & sales, Mon–Fri 9am–6pm ET)
• Phone: +1 (647) 555-0142