Acceptable Use Policy

This Acceptable Use Policy (the “AUP” or “Policy”) governs your use of all products, services, networks, and infrastructure provided by BlueShift Hosting Inc. (“BlueShift”, “we”, “us”, or “our”). It is incorporated by reference into, and forms part of, our Terms of Service. Capitalised terms not defined here have the meaning given in the Terms.

1. Purpose & scope

This Policy exists to protect the integrity, security, and performance of our network and the experience of every customer who relies on it. By using any BlueShift service — including web hosting, VPS, dedicated servers, email, and related infrastructure — you agree to comply with this Policy.

This Policy applies to:

• all account holders, billing contacts, and authorised users of your account;
• any person or system that accesses our services through your account or credentials; and
• all content you store, transmit, host, or make available using our services.

You are responsible for the conduct of anyone who uses your account or services, including your own customers, employees, contractors, and end users. A violation by any of them is treated as a violation by you.

2. Prohibited content

You may not use our services to host, store, transmit, link to, or distribute content that is illegal or otherwise prohibited below. This list is illustrative, not exhaustive.

• Illegal content. Any content that violates applicable Canadian federal or provincial law, or the law of another jurisdiction that applies to you or your end users.
• Child sexual abuse material (CSAM). We have zero tolerance for any content that sexually exploits or endangers minors. Such material is reported to the appropriate authorities, including the Canadian Centre for Child Protection and law enforcement, and results in immediate termination without notice or refund.
• Intellectual property infringement. Content that infringes the copyright, trademark, patent, trade secret, or other intellectual-property or proprietary rights of any party, including pirated software, media, or unlicensed redistribution.
• Malware and phishing. Viruses, worms, trojans, ransomware, spyware, or other malicious code, and any content used to conduct phishing, credential harvesting, or fraudulent impersonation of another person or organisation.
• Violence & terrorism. Content that promotes, incites, or provides instruction for terrorism, mass violence, or serious physical harm to people or property.
• Fraudulent content. Content designed to defraud, deceive, or mislead, including fake invoices, counterfeit goods, deceptive financial schemes, and “scam” pages.

3. Prohibited activities

Regardless of the content involved, you may not use our services to engage in any of the following activities:

• Spam / unsolicited commercial email (UCE). Sending bulk, unsolicited, or unlawful email, including operating mailing systems that generate spam complaints.
• Network attacks. Launching or participating in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, traffic floods, or any activity intended to disrupt a network, host, or service.
• Unauthorised access & scanning. Port scanning, vulnerability scanning, penetration testing, packet sniffing, or attempting to access systems, accounts, or data without authorisation (“hacking”).
• Crypto-mining. Running cryptocurrency mining or similar resource-intensive proof-of-work workloads where prohibited by your plan. Shared and standard web hosting plans do not permit mining; check your plan terms before running such workloads.
• Open relays & open proxies. Operating open mail relays, open SMTP servers, open DNS resolvers, or open/anonymising proxies that can be abused by third parties.
• Resource & bandwidth abuse. Sustained overconsumption of CPU, memory, disk I/O, network, or other shared resources on shared plans in a way that degrades service for other customers (see Section 6).
• Malware distribution. Using our services as a command-and-control endpoint or as a distribution point for malicious software.

4. Email & anti-spam rules

If you send email through our services, you must comply with all applicable anti-spam laws, including Canada’s Anti-Spam Legislation (CASL) and the United States CAN-SPAM Act, as well as the rules below:

• Send commercial email only to recipients who have given valid opt-in (express or implied) consent to receive it.
• Do not use purchased, rented, scraped, or otherwise harvested email lists.
• Include accurate sender identification and a functioning, honoured unsubscribe mechanism in every commercial message.
• Promptly process unsubscribe requests and stop emailing recipients who opt out.
• Do not forge, falsify, or obscure email headers, sender information, or routing data.

To protect deliverability and our IP reputation, we may impose reasonable sending limits and may suspend mail services that generate excessive bounce or complaint rates.

5. Security responsibilities

Security is a shared responsibility. You are responsible for securing the applications, content, and configurations you run on our services. In particular, you must:

• keep operating systems, control panels, CMS platforms, plugins, themes, and other software patched and up to date;
• use strong, unique passwords and protect account credentials, API keys, and SSH keys from disclosure;
• enable available security controls, such as multi-factor authentication, where appropriate;
• monitor your services for compromise and remediate vulnerabilities and breaches promptly; and
• report any security vulnerability, suspected compromise, or abuse involving our services to abuse@myportal.cx as soon as you become aware of it.

We may, but are not obligated to, scan for and respond to compromised accounts or vulnerable software to protect the wider network.

6. Resource usage

Shared hosting plans operate on a fair-use basis. Resources such as CPU, memory, processes, disk space, inodes, and network bandwidth are shared among many customers on the same infrastructure. You may not consume these resources in a sustained or excessive manner that materially degrades performance or availability for other customers.

Examples of resource abuse on shared plans include long-running unoptimised processes, runaway scripts, excessive concurrent connections, and using a shared account primarily for storage, backup, or file-distribution rather than normal website hosting. If your workload consistently exceeds the limits of a shared plan, we may ask you to upgrade to a VPS or dedicated server with dedicated resources.

7. Reporting abuse

If you believe a BlueShift customer or service is violating this Policy, please report it to abuse@myportal.cx. To help us investigate quickly, please include:

• the IP address, domain name, or URL involved;
• a description of the activity or content and why you believe it violates this Policy;
• relevant evidence, such as full email headers, log excerpts (with timestamps and time zone), or screenshots; and
• your contact information so we can follow up if needed.

We take every report seriously and will investigate, but we do not disclose the outcome of investigations to third parties except where required by law.

8. Enforcement & consequences

We reserve the right to investigate suspected violations of this Policy. Depending on the nature and severity of the violation, and at our reasonable discretion, we may take one or more of the following actions, with or without prior notice:

• contact you and request that you remediate the issue;
• remove, disable, or block access to offending content;
• throttle, restrict, or filter network traffic;
• suspend the affected service or your account; or
• terminate your service or account.

For serious, repeated, or illegal violations — including CSAM, network attacks, or fraud — we may suspend or terminate services immediately and without refund. Where we believe a violation involves illegal activity, we may preserve relevant records and cooperate with law enforcement and other authorities, and may disclose information as permitted or required by law.

Our failure to enforce any provision of this Policy is not a waiver of our right to do so. Enforcement actions under this Policy are in addition to any remedies available to us under our Terms of Service and at law.

9. Changes to this policy & contact

We may update this Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.

If you have questions about this Policy, contact us at:

• Abuse reports: abuse@myportal.cx
• General support: support@myportal.cx
• BlueShift Hosting Inc., 1234 Example Street, Suite 100, Toronto, ON M5V 0A1, Canada
• Phone: +1 (647) 555-0142

This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.